Further information

Queries and disputes

All pension queries, including problems or complaints regarding the membership of the Plan should, in the first instance be directed to the Plan Administrator:

For Section 1/1A members and AVCs paid by Section 2/2A and Section 3/3A members:

Tel: 0845 60 60 077
Email: corppen_service@standardlife.com

For Section 2/2A and 3/3A members:

Tel: 0845 894 2149
Email: Team-TelefonicaAdmin@lcp.uk.com

A copy of the annual report of the Plan is also available from the Plan administrators on request.

The Plan has a formal procedure in place for resolving disputes. You may request a copy of the full formal disputes procedure from the Plan administrators at the above address.

If you are dissatisfied with the outcome of the internal dispute procedure, the following external organisers are available to investigate complaints.

The Pensions Advisory Service (TPAS) and the Pensions Ombudsman

TPAS is available at any time to assist members and other beneficiaries of the Plan in connection with any pension query that they may have or difficulty which they failed to resolve with the Trustees or administrators of the Plan.

Complaints may also be referred to the Pensions Ombudsman who will investigate and determine any complaint or dispute of fact or law.

TPAS and the Pensions Ombudsman can be contacted at:

Tel: 01273 627600

The Pensions Regulator

The Pensions Regulator is able to intervene in the running of pension schemes where trustees, employers or professional advisers have failed in their duties.

The Pensions Regulator can be contacted at:

Tel: 0870 6063636

Tax advantages of the Plan

The Plan has been approved under Chapter 1 Part XIV of the Income and Corporation Taxes Act 1988. This approval results in the following tax advantages.

• both your contributions and those of the Company qualify for tax relief
• your lump sum payable at retirement is tax-free
• tax advantages in respect of the Plan’s investment income and capital gains

Pension scheme registry

The Plan is registered with the Registrar of Occupational and Personal Pension Schemes. It acts as a central tracing agency to help individuals keep track of their former pension arrangements as they move jobs. The Register is held at:

The Data Protection Act 1998

The Data Protection Act 1998 imposes various obligations on organisations, which process information about you – this includes an obligation to notify you that information is held about you. In order to administer the Plan, data about you and your Dependants will be processed by the Trustees, administrators and advisors of the Plan. Data may also be disclosed (including outside the European Union) to insurers, employers, any potential purchaser of your employer or its business and any administrator or adviser of another pension arrangement in the context of any transfer of your pension rights.